Frequently asked questions

Where do Kailis pearls come from?

Born from the rare Australian Pinctada maxima oyster – our Australian South Sea pearls are grown in the pristine, nutrient-rich waters off the coast of northern Western Australia, in the Kimberley region. We provide a certificate of authenticity to guarantee the pearl within each piece of jewellery is un-treated and of natural colour and origin.

How are Kailis pearls different from other pearls?

The Pinctada maxima oyster is the largest of all pearl-producing oysters in the world, thus our Australian South Sea pearls have the thickest nacre and a lustre, colour and size to rival any other. At Kailis we hand-select only premium quality pearls from this limited production to craft our magnificent jewellery.

How long does it take to produce a pearl?

It can take two to three years for the Pinctada Maxima to produce a single pearl. Finding the perfect pair can take years of commitment from our dedicated team.

Why do pearls have small markings on them?

Pearls are the only gem produced by a living organism. The minor blemishes and marks found on a pearl are the natural birth marks of that particular pearl. No two pearls are alike, making your piece of pearl jewellery totally unique.

Where are Kailis Golden South Sea pearls from?

The Pinctada Maxima oyster is native to the crystal-clear waters of Australia, the Philippines and Indonesia. Like the Australian South Sea pearls, golden pearls are grown in the Pinctada maxima oyster, however for a golden pearl to be produced the oyster must have a gold coloured lip.

Where are Kailis Tahitian pearls from?

Tahitian pearls are grown from the Pinctada margaritifera, a black lipped oyster which thrives in the waters of Tahiti and French Polynesia.

What are Keshi pearls?

Japanese for poppy seed, ‘Keshi’ pearls are small seedless pearls, perfectly unique in shape. Often confused for natural pearls, Keshi pearls are a result of the culturing process and are often not discovered until the very end of the pearling process. Australian South Sea Keshi pearls are admired for their superior quality, remarkable lustre and organic appearance.

What are Baroque pearls?

Baroque pearls are celebrated for their distinctive and usually asymmetrical form. Baroque Australian South Sea pearls can grow to be quite large in size, irregular in form and can develop beautiful ribbons of lustre and colourful hues across their surface.

Why does my pearl looks different to the one pictured?

Every pearl is individual with no two exactly alike, therefore some pearls may appear different in shape or colour to those pictured on our website.

How are Australian South Sea pearls graded?

Australian South Sea pearls are graded according to their five natural virtues: lustre, size, shape, colour and surface quality. Our meticulously selected Australian South Sea pearls are available in brand 1 and 2 . Brand 1 pearls are the rarest and are naturally of higher value.

Can you make custom or bespoke designs?

No. We only produce designs unique to Kailis Jewellery.

Can I get my item engraved?

Yes, if your Kailis item has an adequate amount of space we can engrave it.  We provide up to 5 letters free of charge, more than 5 will incur a small fee. Our engravings are available in these fonts: Arial, Lucida Calligraphy and Georgia. Please contact us to arrange your engraving.

Where is Kailis Jewellery made?

Our jewellery is conceptualised, designed and initially prototyped in Australia. Once a design has been selected to progress to market, we prudently select the best quality workshops and manufacturers from around the world to best complement the requirements of the design project at hand. Our Australian South Sea pearls are hand fitted, to every pieces of jewellery we produce, in our Perth based workshop.

Are the diamonds used in Kailis Jewellery ethically sourced and conflict free?

Yes. We only select diamonds from trusted suppliers who guarantee the diamonds were not sourced from mines or dealers involved in funding conflict and are in compliance with the United Nations resolutions.

How do I find out my ring size?

We recommend visiting your nearest Kailis boutique, stockist or local jeweller to have your ring size accurately measured. Alternatively, use our sizing guide to assist in selecting the correct ring size. Please note, that each Kailis Jewellery ring is unique in design and variations in size will occur from standard round ring shanks.

How do I clean my pearl jewellery?

To clean your pearl jewellery items, simply wipe them with a soft cloth to remove excess oils and dirt. Your jewellery will respond naturally to a gentle, chemical-free clean.

To keep your jewellery in excellent condition, refrain from submerging or exposing pearl and mother of pearl jewellery to water, detergents, alcohol, or other cleaning solutions. Please read through our Product Care guide for more detailed information on the proper care and cleaning of your Kailis pearl jewellery.

We are pleased to offer our customers a jewellery cleaning service. To arrange this, please contact the boutique you purchased your item from or the Kailis customer care team.

How do I care for my jewellery?

Kailis jewellery uses raw, natural materials and therefore each item requires particular care. Please see our product care page for further information.

Do you offer a cleaning service?

Yes. To keep your jewellery in excellent condition we offer a complimentary cleaning service. Please drop your items into any Kailis boutique or contact us to arrange your jewellery to be cleaned.

Where can I get pen refills?

We offer complimentary refills with all pen purchases. You can claim your free refill at any Kailis boutique or by contacting us.

What online payment options do you accept?

We accept Visa, Mastercard, American Express, PayPal and Afterpay payment options using a secure gateway. If you would like us to process your payment over the phone please contact us.

Am I able to pay with Afterpay?

Yes, we offer Afterpay as a payment option for orders up to the value of $2,000.

I need my order urgently. Can you get it to me sooner?

Although we cannot make any guarantees, if you need your order urgently, please contact us and we will do our best to fulfil your order as soon as possible.

Do you offer gift wrapping?

Yes. We offer complimentary gift wrapping on all orders.

I wish to purchase a pearl strand and/or pearl studs. How can I do this?

Our pearl stands and studs are available in Kailis boutiques and some authorised retailers. You can also arrange to purchase these items online or over the phone by contacting us.

Where do you ship?

We ship to Australia, New Zealand, Singapore, Hong Kong, China, European countries, United Kingdom, USA and Canada.  If you are located outside of these countries, please contact us to place your order.

Will I need to pay custom duties and taxes?

All international purchases are exempt from Australian taxes. The listed RRP price does not include overseas custom duties or taxes, please refer to your local customs office for specific information. Costs and liabilities relating importation and any subsequent duties, taxes and customs clearance fees are the responsibility of the purchaser.

How do I track my order?

Your shipping confirmation email will advise you of your parcel’s tracking number. Use this number to track your order on the respective courier’s online tracking service.

My order hasn’t arrived, what should I do?

Please review our shipping information, if your order has not arrived within our estimated delivery times please contact us.

What is your returns policy?

Please read our returns and exchange information.