Product Care

Australian South Sea Pearls are the most radiant when they’re worn. If cared for correctly, they will remain as beautiful as the day they were purchased, to be treasured by many generations.

To clean your pearls, simply wipe them with a soft cloth to remove excess oils and dirt. There is no need for detergents, alcohol or other cleaning solutions. Your pearls will respond naturally to a gentle, chemical-free clean.

Do not let your jewellery come into contact with hairspray, cosmetics, sun creams and perfumes as these contain chemicals that can damage the pearl and other materials. Although pearls can be worn every day, it is advisable not to swim, shower, sleep or play sport whilst wearing them.

Your jewellery is best stored in its original case, where it will remain away from other jewellery that may rub against it and cause damage.

To keep your jewellery in excellent condition we offer our customers a complimentary cleaning service. To arrange for your jewellery to be cleaned please contact the boutique where you purchased the item or contact customer care.

Diamond Care

To help maintain your jewellery’s shine, we recommend cleaning it periodically with a mixture of gentle detergent and warm water.
You can use a small soft brush to remove excess dirt. A polishing cloth is provided with each gold or platinum purchase, which can be used to polish the metal and diamonds.

Items featuring pavé or micro-pavé settings are delicate by nature and are susceptible to stone loss, irrespective of the skill and quality of the setting. Special care must be taken when wearing pieces with this diamond setting as a hard knock can cause damage to the setting.

White Gold

All white gold jewellery is plated with white rhodium for shine and a brilliant white finish. Rhodium plating will naturally wear over time, depending on the frequency of wear and other environmental factors and should be re-plated from time to time to ensure the colour and shine is optimum.

Enamel Care

The Enlightenment Collection uses vitreous enamel, which has many long-lasting qualities: it is smooth, chemically resistant, durable and scratch resistant. Enamel is glass, not paint, so it does not fade under ultraviolet light. The chemical properties of vitreous enamel differ from other more commonly used enamels and adhere to the high standards of materials and workmanship used in all Kailis Jewellery products.

Silver Care

Regular care should be taken to prevent tarnish build-up on sterling silver, which naturally occurs when silver reacts with the air. Dirt and smudges can be easily removed from silver by dry polishing the surface with a silver polishing soft cloth, which includes anti-tarnish agents. Although gentle silver cleaning solutions can be used, these chemicals should not come into contact with your pearls. Note that perspiration and bodily chemicals, from some people, can also cause silver to tarnish and blacken after a short period of time.

Carbon Fibre Care

Our Staircase to the Moon Collection uses carbon fibre, these items are just as delicate as any of our other jewellery and should be treated with care.  They should not be placed into hot or boiling water as it will misshape due to the epoxy resin content. Therefore, to clean just rub with a damp cloth or use a soft bristle toothbrush to rub away any dirt or grime. Store in the original case, away from other jewellery, to avoid any marks or damage.

Wires, Chains, Omegas & Other Rigid Pieces

Non-flexible jewellery items are delicate and require special care. These pieces should be worn carefully as they may misshape through impact, pressure or pulling and this damage is usually irreparable and requires replacement. These items should be laid flat and stored in their original case, separate to other jewellery, to avoid accidental damage or kinks.

Neoprene

Jewellery items consisting of neoprene require particular care with regards to exposure to chemicals. To keep your neoprene durable and flexible do not let them come into contact with hairspray, cosmetics, body sprays, sun creams and perfumes. Likewise avoid wearing your neoprene into swimming pools or spas, as the chemicals will cause hardening and deterioration. Note that perspiration and bodily chemicals, from some people, can also cause neoprene to become hard and lose flexibility after a short period of time.