Product Care


Kailis Jewellery offers a two-year warranty from the date of purchase against defects in material and/or workmanship on all of the products that we sell, with the exception of silver collection items and non-jewellery items, such as corporate accessories on which Kailis Jewellery offers a one-year warranty from the date of purchase.  This excludes items where the pearl does not match a photo seen in a brochure or online, as every pearl is individual and pearls will appear different to those pictured in brochures or online. Kailis Jewellery will only replace or repair items where the pearl does not fit the product description.

If your item has a fault, is not fit for its original purpose or is otherwise not of merchantable quality, then we will assess the item to determine the fault and its cause. If our assessment concludes that the fault is covered by our warranty, we will either repair or replace that item at no additional cost. Proof of purchase must be provided for any warranty or repair to be undertaken. If it is not possible to repair or replace the item, then we may offer an exchange, credit note or refund.

The Kailis Jewellery warranty does not cover items damaged as a result of misuse, unauthorised repairs, accidents, alterations, exposure to corrosive or abrasive substances or other factors outside of normal expected use and Kailis Jewellery denies any obligation to take any action in respect of such damaged items. Please refer to the product care information below, for instructions on care and handling of your items.

Charges apply for all repairs not covered by the Kailis Jewellery warranty.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced in case of a minor failure.

What constitutes major and minor failure is set out in Australian Consumer Law. The Kailis Jewellery warranty does not modify or exclude such guarantees but is additional.

For information regarding repairs, please contact:

Product Care

Kailis Jewellery is most radiant when worn. If cared for correctly, your jewellery will remain as beautiful as the day it was purchased, to be treasured by many generations.

Pearl and mother of pearl care

To clean your pearl and mother of pearl items, simply wipe them with a soft cloth to remove excess oils and dirt. Refrain from submerging or exposing pearl and mother of pearl jewellery to water, detergents, alcohol, or other cleaning solutions. Your jewellery will respond naturally to a gentle, chemical-free clean.

Do not let your pearl or mother of pearl jewellery come into contact with chemicals such as hairspray, cosmetics, sun creams, lotions and perfumes as these contain substances that can damage the nacre. A delicate touch is required to look after your treasured piece. It is advisable not to swim, shower, sleep or play sport whilst wearing fine jewellery.

Your jewellery is best stored in its original case, where it will remain away from other items that may rub against it and cause damage.

To keep your jewellery in excellent condition we offer our customers a cleaning service. To arrange for your jewellery to be cleaned please contact the boutique where you purchased your item or Kailis customer care team.

Strand care

Each Kailis strand is hand strung using natural silk thread. There is a knot between each pearl to maintain shape and feel of the strand. Over time, silk thread may start to fray and show signs of wear. Please take your strand to your nearest Kailis Jewellery boutique or send it to our national repair centre to have your strand restrung. Loosening of the thread constitutes natural wear and tear and therefore restringing is not covered by our warranty.

Diamond care

To help maintain your diamonds’ shine, we recommend cleaning them periodically with a mixture of gentle detergent and warm water. You can use a small soft brush to remove excess dirt. A polishing cloth is provided with each gold or platinum purchase, which can be used to polish the metal and diamonds.

Items featuring pavé or micro-pavé settings are delicate by nature and are susceptible to stone loss, irrespective of the skill and quality of the setting. Special care must be taken when wearing pieces with this diamond setting as it can be easily damaged.

Enamel care

Cold enamel can easily be chipped or damaged on high wear areas such as rings, bangles, and bracelets. Refrain from submersing or exposing cold enamel pieces to water containing cleaning agents, salt and chlorine. This can damage the enamel, cause discolouration, chipping and flaking which is not covered under our warranty.

White gold

All white gold jewellery is plated with white rhodium for shine and a brilliant white finish. Rhodium plating will naturally wear over time, depending on the frequency of wear and other environmental factors. Jewellery should be re-plated from time to time to ensure the colour and shine is optimum. Re-plating is not covered by the Kailis warranty.


Wear and tear of gold-plated silver jewellery is not covered by our warranty.

Silver care

Regular care should be taken to prevent tarnish build-up on sterling silver, which naturally occurs when silver reacts with the air. Dirt and smudges can be easily removed from silver by dry polishing the surface with a silver polishing soft cloth, which includes anti-tarnish agents. Although gentle silver cleaning solutions can be used, these chemicals should not come into contact with the pearl. Note that perspiration and bodily chemicals, from some people, can also cause silver to tarnish and blacken after a short period of time.

Wires, chains, omegas and other rigid pieces

Non-flexible jewellery items are delicate and require special care. These pieces should be worn carefully as they may misshape through impact, pressure or pulling and this damage is usually irreparable and requires replacement. These items should be laid flat and stored in their original case, separate to other jewellery, to avoid accidental damage or kinks.

Leather and neoprene

Leather and neoprene can be damaged by direct sunlight, humidity and chemicals which can cause deterioration and discolouration. Perspiration and body oils can cause hardening of these materials over time, which is considered natural wear and tear. Likewise, avoid wearing your neoprene into swimming pools or spas, as the chemicals will cause hardening and deterioration. To clean, simply wipe the leather or neoprene with a soft, dry cloth. Should your leather or neoprene item be exposed to liquids, pat dry with a soft, lint free cloth and let it air dry naturally.