Shipping & Returns

Shipping, Exchanges and Returns

Due to COVID-19, some domestic and international shipping delays may occur.

Please note, delays caused by our freight providers are outside of our control.

Domestic Shipping

We offer complimentary shipping on all orders within Australia.

Orders can be tracked via the allocated freight provider. Once your item has been dispatched, we will notify you via email with your tracking number. Please check your spam/junk mail folders for order confirmations and tracking information.

Australian orders are dispatched within 3 to 5 business days, unless the item ordered needs to be resized or altered. Please allow up to 6 business days for your order to be delivered.

International Shipping

A flat rate of $25 AUD applies for international orders to the following countries: New Zealand, Singapore, Hong Kong, China, Europe, the UK, USA and Canada.  If you are located outside of these countries, please contact Customer Care to place your order.

International orders are dispatched within 3 to 7 days. Due to COVID-19, please allow 10 to 25 business days for your order to be delivered.

PLEASE NOTE

The above delivery times are estimates only and Kailis Jewellery is unable to hold responsibility for delays caused by freight providers. Please ensure you provide Kailis Jewellery with correct shipping/delivery information as we will not be held responsible for incorrectly entered addresses or an address that is not recognised by our freight providers. We do not ship to PO Boxes.

Exchanges and Returns

Kailis Jewellery at our discretion can accept items for exchange or credit note if returned within 30 days of the original purchase date with its original receipt and packaging. The item must not have been worn and it will be required to pass our Quality Control Assessment. Only jewellery items bought directly from Kailis Jewellery can be assessed for return or exchange. Our returns policy does not cover items which have been altered for your requirements or special makes.

If you have been gifted an item you are wishing to exchange, please contact Customer Care within 10 days and provide verification details.

If you have received an incorrect item, or an item that does not match the description of what was ordered, Kailis Jewellery can replace it with the correct item or issue a credit note subject to the item meeting the Quality Control Assessment and product availability.

Costs and liabilities relating to the return shipping and any subsequent duties, taxes and customs clearance fees of return, exchange or repair items are the responsibility of the person sending the items to Kailis Jewellery.

If you have any further questions regarding the return of your item/s or you wish to submit a return, please contact us. If your item requires repairs, please submit a Repairs Assessment Form here.