Terms & Conditions

Disclaimers

Product Images

Every pearl is individual and some pearls may appear different in shape or colour to those pictured.

Accuracy of Information

We attempt to ensure that the information on kailisjewellery.com.au is complete and accurate; however, this information may contain typographical errors, pricing errors and other errors and inaccuracies. We assume no responsibility for such errors and omissions, and reserve the right to: revoke any offer stated; correct any errors, inaccuracies or omissions; and make changes to prices, content, promotions, product descriptions or specifications, or other information on kailisjewellery.com.au.

Shipping & Delivery

Australian Orders

We offer complimentary shipping on all orders within Australia.

Australia orders are dispatched within 3 days. Please allow up to 6 business days for your order to be delivered.

International Orders

Flat rate of $25 AUD for international orders outside Australia.

We ship to New Zealand, Singapore, Hong Kong, China, European countries, the UK, USA and Canada.  If you are located outside of these countries, please contact us to place your order.

All international purchases are exempt from Australian taxes. Note our prices do not include overseas custom duties or taxes, please refer to your local customs office for specific information.

International orders are dispatched within 3 – 7 days. Please allow up to 10 business days for your order to be delivered.

Returns & Exchanges

If you have simply changed your mind about your purchase from Kailis Jewellery, we may, at our discretion, accept items for exchange or refund if returned in a saleable condition, with the original sales receipt, all original packaging and within 30 days of the original purchase date. If the original sales receipt is not available (for example, because you received the product as a gift), we may, at our discretion, offer an exchange, so long as the item is returned in saleable condition and with all original packaging.

If you have received the wrong item or an item that does not match the description of what was ordered, Kailis Jewellery will accept items for replacement with the correct item/s or exchange if returned in saleable condition, with the original sales receipt, all original packaging and within 30 days of the original purchase date.

Cost and liabilities relating to the return shipping of your item/s are at the risk and expense of the person sending them.

If you have any further questions regarding the return of your item/s please contact us.

Warranty

Kailis Jewellery offer a 24-month warranty from the date of purchase against defects in material and/or workmanship on all gold products that we sell. Our silver jewellery and non-jewellery items, such as corporate accessories carry a 12-month warranty from the date of purchase.

This excludes items where the pearl does not match a photo, as every pearl is individual, and some pearls may appear different in shape or colour to those pictured. Kailis Jewellery will only replace or repair the item where the pearl does not fit the product description of size or brand standards.

as every pearl is individual, and some pearls may appear different in shape or colour to those pictured. Kailis Jewellery’s warranty does not cover items damaged as a result of misuse, un-authorised repairs, accidents, alterations, exposure to chemicals, corrosive or abrasive substances or other factors outside of normal expected use and Kailis Jewellery denies any obligation to take any action in respect of such damaged items. Please refer to our product care page for instructions on proper care and handling of your items.

Repairs

All Kailis Jewellery items must pass a number of quality control checks before leaving our workshop. If you believe that your item has a fault, is not fit for its original purpose or is otherwise not of merchantable quality, then we will gladly assess the item to determine the fault and its cause. Please note, the cost and liabilities relating to the shipping of your item/s for return are at the risk and expense of the person sending them. To have your item assessed for repair, please complete our Repairs Assessment Form.

If a fault is found from the assessment that is covered by our warranty, we will either repair or replace that item. Proof of purchase must be provided for any warranty or repair to be undertaken. If it is not possible to repair or replace the item, then we may offer an exchange or refund.

Other than in respect of manufacturing defects or lack of either fitness for purpose or merchantable quality, the repair of your item/s may incur a fee.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law. Kailis Jewellery’s warranty does not modify or exclude such guarantees but is additional.
If you have any further questions regarding the warranty or return of your item/s please contact us.