Terms and Conditions

Shipping, Payments & Delivery

Australian Orders

Kailis ships most orders free of charge within Australia.
We usually ship online orders on the next business day. Deliveries within Australia usually ship overnight though in some instances it may take up to 3 business days. You will be sent an email once your item has been dispatched, or you can login to your account and check the status. Please allow at least 3 days for your purchase to be delivered before contacting us at customercare@kailis.com.au or on (08) 9239 9318 between 8am and 4pm Western Standard Time to follow up the status of your delivery.

International Orders

International orders are usaully shipped on the next business day and typically take between 3 and 7 business days. You will be sent an email once your item has been dispatched, or you can login to your account and check the status. Please allow 7 business days before contacting us at customercare@kailis.com.au or on +61 8 9239 9318 between 8am and 4pm Australian Western Standard Time to follow up the status of your delivery
Kailis Jewellery accepts Visa, Mastercard, American Express payment using a secure gateway. If you would like us to process your payment over the phone you can call us on (08) 3239 9318 during 8am to 4pm Western Standard Time.

Refunds & Returns

If you receive the wrong item or an item that does not match the description of what was ordered, Kailis Jewellery will accept items for replacement with the correct item, exchange or credit note if returned in saleable condition, with the original sales receipt, all original packaging and within 30 days of the original purchase date.

If you have simply changed your mind about your Kailis Jewellery purchase, we may, at our discretion, accept items for exchange or credit note if returned under the same conditions. If the original sales receipt is not available, (for example, because you received the product as a gift or the original receipt is lost by you), we may, at our discretion, offer an exchange only so long as the Kailis Jewellery item is returned in saleable condition and with all original packaging.

Costs and liabilities relating to the return shipping of exchange items are at the risk and expense of the person sending them if there is found to have been no error or the item has been returned because you have changed your mind.

Every piece of Kailis jewellery is accompanied by a Certificate of Authenticity, detailing its origin and natural qualities of lustre, size, shape and colour as graded by Kailis Australian Pearls.

If you need to return a product for a warranty claim, please email us at customercare@kailis.com.au or call us on +61 8 9239 9318 between 8am and 4pm Australian Western Standard Time.

Repairs

Kailis Jewellery offers a 24 months warranty from the date of purchase against defects in material and/or workmanship on all of the products that we sell, with the exception of Silver collection items and non-jewellery items, such as corporate gifts including pens and cufflinks on which Kailis Jewellery offers a 12 month warranty from the date of purchase.

If you believe that a Kailis Jewellery item purchase has a fault, or is not fit for its original purpose or is otherwise not of merchantable quality, then we will gladly assess the item at our initial cost to determine the fault and its cause. If a fault is found from the assessment which is covered by our warranty, we will either repair or replace that item at no extra cost. If it is not possible to repair or replace the item, then we may offer an exchange, credit note or refund. This excludes items where the pearl does not match the photo, as every pearl is individual and some pearls may appear different in shape or colour to those pictured. Kailis will only replace or repair the item where the pearl does not fit the product description of size and described shape.

Kailis Jewellery’s warranty does not cover damaged items resulting from misuse, un-authorised repairs, accidents, alterations, exposure to corrosive or abrasive substances or other factors outside of normal expected use and Kailis Jewellery denies any obligation to take any action in respect of such damaged items. Please see the Caring for your Pearl Jewellery guide for instructions on proper care and handling of your Kailis Jewellery items.

Other than in respect of manufacturing defects or a lack of either fitness for purpose or merchantable quality, repairs of products may incur a fee.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure rendering the goods unfit for the purpose for which they were originally purchased or of unmerchantable quality and for compensation for any other reasonably foreseeable loss or damage. You may be entitled to have the goods repaired or replaced if the failure does not amount to a major failure.

To contact Kailis Jewellery regarding any repairs or returns please email: customercare@kailis.com.au