Repairs

Due to the implications of COVID-19, our repairs service is experiencing delays. Your repair will be dealt with as quickly as possible.

Warranty

Kailis Jewellery offer a 24-month warranty from the date of purchase against defects in material and/or workmanship on all gold products that we sell. Our silver jewellery and non-jewellery items, such as corporate accessories carry a 12-month warranty from the date of purchase.

This excludes items where the pearl does not match a photo, as every pearl is individual, and some pearls may appear different in shape or colour to those pictured. Kailis Jewellery will only replace or repair the item where the pearl does not fit the product description of size or brand standards.

Kailis Jewellery’s warranty does not cover items damaged as a result of misuse, unauthorised repairs, accidents, alterations, exposure to chemicals, corrosive or abrasive substances or other factors outside of normal expected use and Kailis Jewellery denies any obligation to take any action in respect of such damaged items. Please refer to our product care page for instructions on proper care and handling of your items.

Repairs Policy

All Kailis Jewellery items must pass a number of quality control checks before leaving our workshop. If you believe that your item has a fault, is not fit for its original purpose or is otherwise not of merchantable quality, then we will gladly assess the item to determine the fault and its cause. Please note, the cost and liabilities relating to the shipping of your item/s for return are at the risk and expense of the person sending them. To have your item assessed for repair, please complete our Repairs Assessment Form.

If a fault is found from the assessment that is covered by our warranty, we will either repair or replace that item. Proof of purchase must be provided for any warranty or repair to be undertaken. If it is not possible to repair or replace the item, then we may offer an exchange or refund.

Other than in respect of manufacturing defects or lack of either fitness for purpose or merchantable quality, the repair of your item/s may incur a fee.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law. Kailis Jewellery’s warranty does not modify or exclude such guarantees but is additional.

If you have any further questions regarding the warranty or return of your item/s please contact us.

Submit a repair

If you wish to submit a repair, please complete the Repairs Assessment Form below after reviewing our warranty and repairs policy.

We only assess and or repair items made by Kailis Jewellery. You may either bring your item to a Kailis Jewellery boutique or send the item via mail to our national repair centre. If you choose to send your item via mail you do so at your own cost. Please package your item securely in a mailing box or bubble envelope to ensure the item is protected.

Please follow the instructions listed below:

  1. Complete the repairs assessment form below with all required details and click submit.
  2. Upon submission, you will be emailed a receipt detailing the information you have submitted.
  3. Send item detailing your name and postage address, via an insured shipping method, to:
    MG Kailis Group
    Attn: Customer Care
    PO BOX 8260
    SUBIACO EAST LPO WA 6008 Australia
  4. After we make an assessment, we will send you a free estimate for your repair.

Note: If the item was received as a gift please contact us or visit a Kailis Jewellery boutique to discuss your repair.

COVID-19 Update: Due to the implications of COVID-19, our repairs service is experiencing delays. Your repair will be dealt with as quickly as possible.

Repairs Assessment Form

  • Customer Details

  • Item Details

  • Date Format: DD slash MM slash YYYY
  • The product number should be located on the certificate or receipt.
  • Description of item. Please include any damage and/or personalised engraving.
  • Describe the repair service you require our Kailis technicians to undertake. Please be specific to ensure the technician does exactly what you require.
  • Drop files here or
  • Drop files here or
  • Return of Jewellery

  • Select the location the jewellery should be returned to after assessment and/or repair. The item can be returned directly to you or to a Kailis boutique for collection.
  • Communication

  • Please note we will communicate with you via email unless otherwise instructed.
  • This field is for validation purposes and should be left unchanged.