Returns/Repairs

All Kailis jewellery must pass a number of Quality Control checks before it leaves our workshop.

If a Kailis Jewellery purchase is shown to have a fault or it is the wrong item or does not match the description of what was ordered, Kailis will gladly repair or replace that item at no extra cost. This excludes items where the pearl does not match the photo, as every pearl is individual and some pearls may appear different in shape or colour to those pictured. Kailis will only replace or repair the item where the pearl does not fit the product description of size and shape.

Refunds for jewellery or shipping will only be offered at Kailis’ discretion depending upon the circumstances, including, but not limited to, availability of suitable replacement items.

Kailis will not offer an exchange or refund on items for damage resulting from misuse, accidents, alterations, exposure to corrosive or abrasive substances or other factors outside of normal expected use. Please see the Caring for your Pearl Jewellery guide at www.kailisjewellery.com.au for instructions on proper care and handling of your Kailis jewellery.

If you have simply changed our mind about your Kailis Jewellery purchase, Kailis will only accept these items for exchange or credit note if returned in saleable condition, within 30 days of purchase and accompanied by the original sales receipt. Costs for return shipping of exchange items is at the risk and expense of the person sending it.

To contact Kailis Jewellery regarding any repairs or returns please email: jewellery@kailis.com.au